shipping information
Shipping Information
Shipping Information - Delivery time & Fee
▶︎ Shipping to the United States (UPS) - 4-15 business days
| Order value | Shipping fee |
| Less than $50 USD | $12.95 USD |
| Between $50 and $99.99 USD | $7.95 USD |
| Over $100 USD | FREE |
Shipping & Customs Update Regarding Tariffs |
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As of now (updated April 21st 2025), there are no issues affecting shipments to the U.S. and orders can be placed as usual. This is expected to remain unchanged until at least May 2nd, 2025. If any unexpected customs issue arises after your package arrives in the US, don’t worry — we’ve got you covered. Contact our Customer Service and you will be able to choose between 2 options: |
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We hope this helps provide peace of mind when ordering. |
▶︎ Worldwide Shipping - 2-7 business days
| Order value | Shipping fee |
| Less than $50 USD | $12.95 USD |
| Between $50 and $99.99 USD | $7.95 USD |
| Over $100 USD | FREE |
📦 Currently available: Algeria, Angola, Antigua & Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Burundi, Canada, Chile, China (30 of 31 provinces), Colombia, Costa Rica, Côte d’Ivoire, Croatia, Cyprus, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Greece, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, Ireland, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Luxembourg, Macao SAR, Madagascar, Maldives, Martinique, Mauritania, Mauritius, Mexico, Moldova, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Poland, Qatar, Saudi Arabia, Senegal, Seychelles, Sint Maarten, Slovakia, Slovenia, South Africa, Sweden, Switzerland, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Zambia, Zimbabwe.
Can't find your location? Contact us at global@hapakristin.com and we will check for you!
Customs
Destination countries may levy taxes on your purchased goods, which the receiver will be responsible for. Hapa Kristin is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your country’s customs policies before placing your order.
Shipping duration
Once an order is made, it takes 1-2 business days to prepare your package. HapaKristin offers 2-7 business day shipping as our Standard Shipping.
Though most of the orders are delivered on time, some countries might experience some delay due to customs clearance process.
Please kindly understand that HapaKristin does NOT offer cancellations due to these delays.
Your tracking code will be sent to you via email once it is shipped.
If your package does not arrive within 10 business days from shipment, please contact our customer service center. **Please keep in mind that weekends and holidays do not count as business days**
Failure to deliver
HapaKristin is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, failure to pickup package on time etc. If the package cannot be delivered due to the customer's inaction or error, the order cannot be refunded but the customer can choose between a Gift Card refund or have the order resent, free of charge. Only one replacement can be offered per failed delivery.
Countries available on other websites
Hapakristin.sg Brunei, Cambodia, Indonesia, Lasos, Malaysia, Myanmar (Burma), New Zealand, Philippines, Vietnam, Singapore, Taiwan
Countries/Regions Currently Unavailable
Afghanistan, Åland Islands, Albania, Andorra, Argentina, Ascension Island, Belarus, Bosnia & Herzegovina, Brazil, Bulgaria, Burkina Faso, Czech Republic, Faroe Islands, Georgia, Germany, Gibraltar, Greenland, Guadeloupe, Guam, Guernsey, Haiti, Hawaii, Hungary, Iceland, India, Iraq, Israel, Isle of Man, Italy, Jersey, Kosovo, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Mali, Malta, Mayotte, Monaco, Mongolia, Montenegro, North Macedonia, Palestinian Territories, Peru, Portugal, Puerto Rico, Réunion, Republic Democratic of the Congo, Romania, Russia, San Marino, Serbia, Somalia, Sudan, Spain, Svalbard & Jan Mayen, Syria, Tristan da Cunha, Türkiye, Ukraine, Vatican City, Venezuela, Yemen.
